Baldor's Value Formula simply illustrates the equal importance of four factors that shape our customers' perception of value.
Quality and Service are factors we strive to increase, thus raising perceived (subscript "p")
Value. Cost and Time are factors we strive to reduce, also raising perceived value.
|Baldor invests in the latest technology to ensure the highest level of quality in all our products. Here, a Baldor technician uses an optical comparator to test a motor lamination to an accuracy of 1/1000th of an inch.
At Baldor, we use many internal measurements for "quality." However, we are referring here to quality as
perceived by our customers.
That's why we spend thousands of hours every year talking to our customers, in person, to see how we measure up. We're
proud to say that Baldor consistently grades very high in every aspect.
There is no perfect score, of course, but we're headed in the right direction.
In 2000, 90% of all known customer studies named Baldor first when asking "What
motor line do you prefer?"
|Baldor leads the industry in delivering fast, accurate information to our customers through our CD-ROM and Web site.
We believe that "service" goes beyond responding to customer requests. It must exceed expectations by offering answers
and solutions before they're needed. This includes availability of accurate information -- an area that's increasingly important in this
age of instant decisions.
Our industry-leading CD-ROM and Web site make information immediately accessible to all our customers. Baldor even offers extensive
training classes, on site.
But Service also involves trust. Customers must believe in Baldor products. It gets down to reputation, something every Baldor employee
values highly and takes very seriously.
|Baldor's Super-E motors are some of the most efficient-running motors in the industry. Every Super-E is balanced to half of the NEMA allowable vibration levels.
We understand that the true "cost" of a motor or drive goes far beyond its purchase price. An energy-efficient motor saves
money in the user's electricity costs, providing long-term savings that pay back the initial investment many times over. Baldor has been
designing, manufacturing and marketing energy-efficient motors since 1920.
Many Baldor motors feature our exclusive ISR® (Inverter Spike Resistant®) wire. This helps
extend the life of our motors and minimizes repair and replacement costs. And with Matched PerformanceTM pairings of
motors and controls, our customers get lab-tested performance ratings that can sometimes save half the energy costs.
|Baldor products are available 24 hours a day, every day of the year, from 39 district offices in North America.
Time is a variable that plays an increasingly vital role in our customers' businesses. Quality, service and cost mean little if our customers
can't get our products or information when they need them.
Our unique FLEX FLOWTM manufacturing process allows us to produce a wide variety of motors and drives in the
industry's shortest lead times. And custom motors and drives are available for delivery in an industry-best three weeks or less.
On-line stock availability, order status and shipping information keep Baldor customers informed up to the minute.